民航服务英语（国家中等职业教育改革发展示范学校重点建设专业精品课程教材）

　　本书密切贴近生活，以一个家庭乘坐航班为主线，完全按照飞行流程设计，以购票、办理登机手续、安检、空中服务和航班到达等环节为中心，内容涵盖航空地面服务岗位和空乘岗位的知识需求，改变传统的航空地面服务英语和空中乘务英语分离的局面，将二者紧密结合，完全满足航空服务专业学生的就业需求。
　　本书可作为中等职业学校航空服务专业的教材或企业培训教材。

前言
Background Introduction
Unit 1 Ticket Service
Lead-in
Knowledge Base
Part I Dialogue
Part II Reading
Part III Announcements
Part IV Additional Knowledge
Part V Progress Check

Unit 2 Check-in
Lead-in
Knowledge Base
Part I Dialogue
Part II Reading
Part III Announcements
Part IV Additional Knowledge
Part V Progress Check

Unit 3 Baggage Service
Lead-in
Knowledge Base
Part I Dialogue
Part II Reading
Part III Announcements
Part IV Additional Knowledge
Part V Progress Check

Unit 4 Security Check
Lead-in
Knowledge Base
Part I Dialogue
Part II Reading
Part III Announcements
Part IV Additional Knowledge
Part V Progress Check

Unit 5 Waiting and Boarding
Lead-in
Knowledge Base
Part I Dialogue
Part II Reading
Part III Announcements
Part IV Additional Knowledge
Part V Progress Check

Unit 6 Delay
Lead-in
Knowledge Base
Part I Dialogue
Part II Reading
Part III Announcements
Part IV Additional Knowledge
Part V Progress Check

Unit 7 Safety Demonstration
Lead-in
Knowledge Base
Part I Dialogue
Part II Reading
Part III Announcements
Part IV Additional Knowledge
Part V Progress Check

Unit 8 Serving a Sick Passenger
Lead-in
Knowledge Base
Part I Dialogue
Part II Reading
Part III Announcements
Part IV Additional knowledge
Part V Progress Check

Unit 9 Drink and Food Service
Lead-in
Knowledge Base
Part I Dialogue
Part II Reading
Part III Announcements
Part IV Additional Knowledge
Part V Progress Check

Unit 10 Pastimes in the Cabin
Lead-in
Knowledge Base
Part I Dialogue
Part II Reading
Part III Announcements
Part IV Additional Knowledge
Part V Progress Check

Unit 11 Dealing with Emergencies
Lead-in
Knowledge Base
Part I Dialogue
Part II Reading
Part III Announcements
Part IV Additional Knowledge
Part V Progress Check

Unit 12 Landing
Lead-in
Knowledge Base
Part I Dialogue
Part II Reading
Part III Announcements
Part IV Additional Knowledge
Part V Progress Check
参考文献