描述
开 本: 大32开纸 张: 胶版纸包 装: 平装是否套装: 否国际标准书号ISBN: 9787504556660丛书名: 职业技能短期培训教材
内容简介
??本书是根据《酒店英语专项职业能力考核标准》编写的，供各地在酒店英语职业能力考核、鉴定和培训时使用。
??本书分初级篇、中级篇和高级篇。初级篇主要介绍酒店员工的服务用语；中级篇主要介绍酒店的核心功能和附属功能；高级篇主要介绍酒店的管理运作。本书以实际情景对话为主线，穿插介绍酒店管理知识、英语国家的风俗习惯等。目的是帮助广大酒店从业人员提高英语的综合应用能力。
??本书是专项职业能力考核培训教材，也可供各类职业学校、职业培训机构在开展职业技能短期培训时使用。
??本书由福建师范大学教材建设基金提供资助。
??本书由福建师范大学外国语学院林明金、毛浩然、刘茵、王朝晖、黄梅仙、邱爱萍编写，林明金、毛浩然主编；由福建师范大学外国语学院院长林大津教授审稿。
??本书分初级篇、中级篇和高级篇。初级篇主要介绍酒店员工的服务用语；中级篇主要介绍酒店的核心功能和附属功能；高级篇主要介绍酒店的管理运作。本书以实际情景对话为主线，穿插介绍酒店管理知识、英语国家的风俗习惯等。目的是帮助广大酒店从业人员提高英语的综合应用能力。
??本书是专项职业能力考核培训教材，也可供各类职业学校、职业培训机构在开展职业技能短期培训时使用。
??本书由福建师范大学教材建设基金提供资助。
??本书由福建师范大学外国语学院林明金、毛浩然、刘茵、王朝晖、黄梅仙、邱爱萍编写，林明金、毛浩然主编；由福建师范大学外国语学院院长林大津教授审稿。
目 录
初级篇
Part Ⅰ?ELEMENTARY COURTESY ENGLISH FOR HOTEL STAFF?酒店员工基础礼貌用语
?Unit 1?Welcome,Greeting,and Farewell?欢迎、问候和告别
Section A?Phonetics 语音
Section B?Listening and Speaking?听与说
? 1.1 Expressing Welcome?欢迎
? 1.2 Expressing Greeting?问候
? 1.3 Expressing Farewell?告别
?Unit 2?Thanks,Apologies,and Best Wishes?感谢、道歉和祝福
Section A?Phonetics?语音
Section B?Listening and Speaking?听与说
? 2.1 Expressing Thanks?感谢
? 2.2 Expressing Apologies?道歉
? 2.3 Expressing Best Wishes?祝福
?Unit 3?Permission,Acceptance or Refusal?允许、接受或拒绝
Section A?Phonetics?语音
Section B?Listening and Speaking?听与说
? 3.1 Asking for Permission?请求允许
? 3.2 Acceptance or Refusal?接受或拒绝
?Unit 4?Attitudes?态度
Section A?Phonetics?语音
Section B?Listening and Speaking?听与说
? 4.1 Agreement or Disagreement?同意或不同意
? 4.2 Expressing Suggestions?建议
?Unit 5?Emotions?情感
Section A?Phonetics?语音
Section B?Listening and Speaking?听与说
? 5.1 Asking Satisfaction or Dissatisfaction?询问满意或不满意
? 5.2 Reassurance and Sympathy?安慰和同情
? 5.3 Worries and Regrets?忧虑和遗憾
Part Ⅱ?ELEMENTARY SERVICE ENGLISH FOR HOTEL STAFF?酒店员工基础服务英语
?Unit 1?At Front Office?前厅部日常服务用语
Section A?Phonetics?语音
Section B?Listening and Speaking?听与说
? 1.1 Check.in Service?入住服务
? 1.2 Check.out Service?结账服务
?Unit 2?At Housekeeping Department?客房部日常服务用语
Section A?Phonetics?语音
Section B?Listening and Speaking?听与说
? 2.1 Showing a Guest to His/Her Room?引客进房
? 2.2 Asking to Clean the Room?要求清理房间
?Unit 3?At Food & Beverage Department?餐饮部日常服务用语
Section A?Phonetics?语音
Section B?Listening and Speaking?听与说
? 3.1 Expressing Welcome?欢迎
? 3.2 Food and Beverage Reservation?餐厅预订
?Unit 4?At Shopping Center?商场部日常服务用语
Section A?Phonetics?语音
Section B?Listening and Speaking?听与说
? 4.1 When a Guest is Asking for Directions?宾客问路
? 4.2 Shopping Service?购物服务
?Unit 5?At Recreational Center?娱乐部日常服务用语
Section A?Phonetics?语音
Section B?Listening and Speaking?听与说
? 5.1 Receiving Telephone Enquiries?受理电话咨询
? 5.2 Service at Recreational Center?娱乐部日常服务
中级A篇 Part Ⅲ?THE FRONT OFFICE DEPARTMENT?前厅部
?INTRODUCTION?导言
?Unit 1?Room Reservation?客房预订
Section A?Listening and Speaking?听与说
? 1.1 Independent Reservation?散客预订
? 1.2 Group Reservation?团队预订
Section B?Supplementary Reading?补充阅读
?Unit 2?Receiving Guests?接待客人
Section A?Listening and Speaking?听与说
? 2.1 Checking in for Independent Guests?散客入住
? 2.2 Checking in for Groups?团队入住
Section B?Supplementary Reading?补充阅读
?Unit 3?The Bellman?行李员
Section A?Listening and Speaking?听与说
? 3.1 Baggage Delivery?搬运行李
? 3.2 Hotel Facilities and Services Introduction?酒店设施与服务介绍
Section B?Supplementary Reading?补充阅读
?Unit 4?Information Service?问讯服务
Section A Listening and Speaking?听与说
? 4.1 Showing the Way?指路
? 4.2 Mail Service?邮寄服务
Section B?Supplementary Reading?补充阅读
?Unit 5?Operator Service?接线员服务
Section A?Listening and Speaking?听与说
? 5.1 Taking a Message?电话留言
? 5.2 Making an IDD Call?国际直拨长途电话
Section B?Supplementary Reading?补充阅读
?Unit 6?The Cashier?收银员
Section A?Listening and Speaking?听与说
? 6.1 Foreign Currency Exchange?外币兑换
? 6.2 Checking Out?结账
Section B?Supplementary Reading?补充阅读
Part Ⅳ?THE HOUSEKEEPING DEPARTMENT?客房部
?INTRODUCTION?导言
?Unit 1?Floor Attendant?楼层服务员
Section A Listening and Speaking?听与说
? 1.1 Introducing the Room Facilities?介绍客房设施
? 1.2 Equipment Rental?设备出租
Section B?Supplementary Reading?补充阅读
?Unit 2?Chamber Service?客房服务
Section A?Listening and Speaking?听与说
? 2.1 Making up the Rooms?整理房间
? 2.2 Maintenance Service?维修服务
Section B?Supplementary Reading?补充阅读
?Unit 3?Personal Service?个人服务
Section A Listening and Speaking?听与说
? 3.1 Laundry Service?洗衣服务
? 3.2 Room Service?客房用餐
Section B?Supplementary Reading?补充阅读
?Unit 4?Dealing with Emergency?处理紧急事件
Section A?Listening and Speaking?听与说
? 4.1 In.house Doctor?店内医生
? 4.2 Lost and Found?失物招领
Section B?Supplementary Reading?补充阅
Part Ⅴ FOOD & BEVERAGE DEPARTMENT?餐饮部
?INTRODUCTION?导言
?Unit 1?Taking a Telephone Reservation?接受电话预订
Section A?Listening and Speaking?听与说
? 1.1 Booking Seats?预订座位
? 1.2 Reserving Banquets?宴会预订
Section B?Supplementary Reading?补充阅读
?Unit 2?Seating the Diner?顾客就座
Section A Listening and Speaking?听与说
? 2.1 Seating the Guests with Reservation?预订顾客就餐
? 2.2 No Seat is Available?没有空位
Section B?Supplementary Reading?补充阅读
?Unit 3?Taking Orders?点菜
Section A Listening and Speaking?听与说
? 3.1 Western Dinner?西餐
? 3.2 Chinese Food?中餐
Section B?Supplementary Reading?补充阅读
?Unit 4?Serving Dishes & Settling Accounts?上菜和结账
Section A?Listening and Speaking?听与说
? 4.1 Serving Dishes?上菜
? 4.2 Settling Accounts?结账
Section B?Supplementary Reading?补充阅读
?Unit 5?At the Bar?在酒吧
Section A?Listening and Speaking?听与说
? 5.1 Foreign Liquors and Wines?洋酒
? 5.2 Chinese Liquors and Wines?中国酒
Section B?Supplementary Reading?补充阅读
中级B篇
Part Ⅵ?BUSINESS CENTER 商务中心
?INTRODUCTION 导言
? 6.1 Fax?传真服务
? 6.2 Hiring?租用服务
Part Ⅶ?HEALTH CENTER?康乐中心
?INTRODUCTION 导言
? 7.1 Talking about Health Club Facilities?谈论俱乐部健身设施
? 7.2 Introducing Hotel Sauna Service?介绍酒店桑拿服务
Part Ⅷ?CONFERENCE CENTER?会务中心
?INTRODUCTION 导言
? 8.1 Conference Room Facilities?会议室设施
? 8.2 Conference Room Maintenance?会议室维护
Part Ⅸ?CULTURAL AND RECREATIONAL CENTER?文化娱乐中心
?INTRODUCTION 导言
? 9.1 At the Ball Room?舞厅
? 9.2 At the Karaoke Bar?卡拉OK厅
Part Ⅹ?TRAVEL SERVICE?旅游服务
?INTRODUCTION 导言
? 10.1 Travel Agency?旅行社
? 10.2 Travel Tips?旅行指南
高级篇
Part XI?HOTEL MANAGEMENT?酒店管理
?INTRODUCTION?导言
?Unit 1?Public Relations?公共关系
Section A?Listening and Speaking?听与说
? 1.1 Arranging for a Conference?安排会议
? 1.2 Collecting Comments and Suggestions?收集意见和建议
Section B?Supplementary Reading?补充阅读
?Unit 2?Settling Complaints?解决投诉
Section A?Listening and Speaking?听与说
? 2.1 Dealing with a Difficult Guest?与难对付的客人打交道
? 2.2 Handling a Complaint?处理投诉
Section B?Supplementary Reading?补充阅读
?Unit 3?Interview and Orientation?面试和迎新培训
Section A?Listening and Speaking?听与说
? 3.1 Interview?面试
? 3.2 Orientation?迎新培训
Section B?Supplementary Reading?补充阅读
?Unit 4?At the Manager?s Office?经理办公室
Section A?Listening and Speaking?听与说
? 4.1 Morning Briefing?早晨例会
? 4.2 Negotiation?谈判
Section B?Supplementary Reading?补充阅读
附录一?常见中西餐菜谱名称
附录二?酒店机构表
附录三?《酒店英语》培训指导与建议
Part Ⅰ?ELEMENTARY COURTESY ENGLISH FOR HOTEL STAFF?酒店员工基础礼貌用语
?Unit 1?Welcome,Greeting,and Farewell?欢迎、问候和告别
Section A?Phonetics 语音
Section B?Listening and Speaking?听与说
? 1.1 Expressing Welcome?欢迎
? 1.2 Expressing Greeting?问候
? 1.3 Expressing Farewell?告别
?Unit 2?Thanks,Apologies,and Best Wishes?感谢、道歉和祝福
Section A?Phonetics?语音
Section B?Listening and Speaking?听与说
? 2.1 Expressing Thanks?感谢
? 2.2 Expressing Apologies?道歉
? 2.3 Expressing Best Wishes?祝福
?Unit 3?Permission,Acceptance or Refusal?允许、接受或拒绝
Section A?Phonetics?语音
Section B?Listening and Speaking?听与说
? 3.1 Asking for Permission?请求允许
? 3.2 Acceptance or Refusal?接受或拒绝
?Unit 4?Attitudes?态度
Section A?Phonetics?语音
Section B?Listening and Speaking?听与说
? 4.1 Agreement or Disagreement?同意或不同意
? 4.2 Expressing Suggestions?建议
?Unit 5?Emotions?情感
Section A?Phonetics?语音
Section B?Listening and Speaking?听与说
? 5.1 Asking Satisfaction or Dissatisfaction?询问满意或不满意
? 5.2 Reassurance and Sympathy?安慰和同情
? 5.3 Worries and Regrets?忧虑和遗憾
Part Ⅱ?ELEMENTARY SERVICE ENGLISH FOR HOTEL STAFF?酒店员工基础服务英语
?Unit 1?At Front Office?前厅部日常服务用语
Section A?Phonetics?语音
Section B?Listening and Speaking?听与说
? 1.1 Check.in Service?入住服务
? 1.2 Check.out Service?结账服务
?Unit 2?At Housekeeping Department?客房部日常服务用语
Section A?Phonetics?语音
Section B?Listening and Speaking?听与说
? 2.1 Showing a Guest to His/Her Room?引客进房
? 2.2 Asking to Clean the Room?要求清理房间
?Unit 3?At Food & Beverage Department?餐饮部日常服务用语
Section A?Phonetics?语音
Section B?Listening and Speaking?听与说
? 3.1 Expressing Welcome?欢迎
? 3.2 Food and Beverage Reservation?餐厅预订
?Unit 4?At Shopping Center?商场部日常服务用语
Section A?Phonetics?语音
Section B?Listening and Speaking?听与说
? 4.1 When a Guest is Asking for Directions?宾客问路
? 4.2 Shopping Service?购物服务
?Unit 5?At Recreational Center?娱乐部日常服务用语
Section A?Phonetics?语音
Section B?Listening and Speaking?听与说
? 5.1 Receiving Telephone Enquiries?受理电话咨询
? 5.2 Service at Recreational Center?娱乐部日常服务
中级A篇 Part Ⅲ?THE FRONT OFFICE DEPARTMENT?前厅部
?INTRODUCTION?导言
?Unit 1?Room Reservation?客房预订
Section A?Listening and Speaking?听与说
? 1.1 Independent Reservation?散客预订
? 1.2 Group Reservation?团队预订
Section B?Supplementary Reading?补充阅读
?Unit 2?Receiving Guests?接待客人
Section A?Listening and Speaking?听与说
? 2.1 Checking in for Independent Guests?散客入住
? 2.2 Checking in for Groups?团队入住
Section B?Supplementary Reading?补充阅读
?Unit 3?The Bellman?行李员
Section A?Listening and Speaking?听与说
? 3.1 Baggage Delivery?搬运行李
? 3.2 Hotel Facilities and Services Introduction?酒店设施与服务介绍
Section B?Supplementary Reading?补充阅读
?Unit 4?Information Service?问讯服务
Section A Listening and Speaking?听与说
? 4.1 Showing the Way?指路
? 4.2 Mail Service?邮寄服务
Section B?Supplementary Reading?补充阅读
?Unit 5?Operator Service?接线员服务
Section A?Listening and Speaking?听与说
? 5.1 Taking a Message?电话留言
? 5.2 Making an IDD Call?国际直拨长途电话
Section B?Supplementary Reading?补充阅读
?Unit 6?The Cashier?收银员
Section A?Listening and Speaking?听与说
? 6.1 Foreign Currency Exchange?外币兑换
? 6.2 Checking Out?结账
Section B?Supplementary Reading?补充阅读
Part Ⅳ?THE HOUSEKEEPING DEPARTMENT?客房部
?INTRODUCTION?导言
?Unit 1?Floor Attendant?楼层服务员
Section A Listening and Speaking?听与说
? 1.1 Introducing the Room Facilities?介绍客房设施
? 1.2 Equipment Rental?设备出租
Section B?Supplementary Reading?补充阅读
?Unit 2?Chamber Service?客房服务
Section A?Listening and Speaking?听与说
? 2.1 Making up the Rooms?整理房间
? 2.2 Maintenance Service?维修服务
Section B?Supplementary Reading?补充阅读
?Unit 3?Personal Service?个人服务
Section A Listening and Speaking?听与说
? 3.1 Laundry Service?洗衣服务
? 3.2 Room Service?客房用餐
Section B?Supplementary Reading?补充阅读
?Unit 4?Dealing with Emergency?处理紧急事件
Section A?Listening and Speaking?听与说
? 4.1 In.house Doctor?店内医生
? 4.2 Lost and Found?失物招领
Section B?Supplementary Reading?补充阅
Part Ⅴ FOOD & BEVERAGE DEPARTMENT?餐饮部
?INTRODUCTION?导言
?Unit 1?Taking a Telephone Reservation?接受电话预订
Section A?Listening and Speaking?听与说
? 1.1 Booking Seats?预订座位
? 1.2 Reserving Banquets?宴会预订
Section B?Supplementary Reading?补充阅读
?Unit 2?Seating the Diner?顾客就座
Section A Listening and Speaking?听与说
? 2.1 Seating the Guests with Reservation?预订顾客就餐
? 2.2 No Seat is Available?没有空位
Section B?Supplementary Reading?补充阅读
?Unit 3?Taking Orders?点菜
Section A Listening and Speaking?听与说
? 3.1 Western Dinner?西餐
? 3.2 Chinese Food?中餐
Section B?Supplementary Reading?补充阅读
?Unit 4?Serving Dishes & Settling Accounts?上菜和结账
Section A?Listening and Speaking?听与说
? 4.1 Serving Dishes?上菜
? 4.2 Settling Accounts?结账
Section B?Supplementary Reading?补充阅读
?Unit 5?At the Bar?在酒吧
Section A?Listening and Speaking?听与说
? 5.1 Foreign Liquors and Wines?洋酒
? 5.2 Chinese Liquors and Wines?中国酒
Section B?Supplementary Reading?补充阅读
中级B篇
Part Ⅵ?BUSINESS CENTER 商务中心
?INTRODUCTION 导言
? 6.1 Fax?传真服务
? 6.2 Hiring?租用服务
Part Ⅶ?HEALTH CENTER?康乐中心
?INTRODUCTION 导言
? 7.1 Talking about Health Club Facilities?谈论俱乐部健身设施
? 7.2 Introducing Hotel Sauna Service?介绍酒店桑拿服务
Part Ⅷ?CONFERENCE CENTER?会务中心
?INTRODUCTION 导言
? 8.1 Conference Room Facilities?会议室设施
? 8.2 Conference Room Maintenance?会议室维护
Part Ⅸ?CULTURAL AND RECREATIONAL CENTER?文化娱乐中心
?INTRODUCTION 导言
? 9.1 At the Ball Room?舞厅
? 9.2 At the Karaoke Bar?卡拉OK厅
Part Ⅹ?TRAVEL SERVICE?旅游服务
?INTRODUCTION 导言
? 10.1 Travel Agency?旅行社
? 10.2 Travel Tips?旅行指南
高级篇
Part XI?HOTEL MANAGEMENT?酒店管理
?INTRODUCTION?导言
?Unit 1?Public Relations?公共关系
Section A?Listening and Speaking?听与说
? 1.1 Arranging for a Conference?安排会议
? 1.2 Collecting Comments and Suggestions?收集意见和建议
Section B?Supplementary Reading?补充阅读
?Unit 2?Settling Complaints?解决投诉
Section A?Listening and Speaking?听与说
? 2.1 Dealing with a Difficult Guest?与难对付的客人打交道
? 2.2 Handling a Complaint?处理投诉
Section B?Supplementary Reading?补充阅读
?Unit 3?Interview and Orientation?面试和迎新培训
Section A?Listening and Speaking?听与说
? 3.1 Interview?面试
? 3.2 Orientation?迎新培训
Section B?Supplementary Reading?补充阅读
?Unit 4?At the Manager?s Office?经理办公室
Section A?Listening and Speaking?听与说
? 4.1 Morning Briefing?早晨例会
? 4.2 Negotiation?谈判
Section B?Supplementary Reading?补充阅读
附录一?常见中西餐菜谱名称
附录二?酒店机构表
附录三?《酒店英语》培训指导与建议
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