描述
开 本: 16开纸 张: 胶版纸包 装: 平装-胶订是否套装: 否国际标准书号ISBN: 9787567017207
Unit 1 Rise of Contemporary Cruise Industry
Unit 2 Birth of Hainan Cruise Industry
Chapter 2 Front Office Department
Unit 1 Making Reservation
Unit 2 Embarkation and Debarkation
Unit 3 Guest Service
Unit 4 Cruise Passenger Complaints
Unit 5 Cashier
Unit 6 Lost and Found
Chapter 3 Housekeeping Department
Unit 1 Bell Service
Unit 2 Stateroom Types
Unit 3 Making Up Rooms
Unit 4 Room Service
Unit 5 Butler Service
Unit 6 Laundry Service
Chapter 4 Food and Beverage
Unit 1 Table Reservation
Unit 2 At the Bar
Unit 3 At the Chinese Restaurant
Unit 4 At the Western Restaurant
Unit 5 Table Manners
Unit 6 Room Service
Chapter 5 Leisure and Recreation Department
Unit 1 Fitness Center
Unit 2 Going Shopping
Unit 3 Going to Shows
Unit 4 Cruise Ship Library
Unit 5 SPA Time
Chapter 6 Cruise Safety Management
Unit 1 Safety and Inspection
Unit 2 Security and Emergency Response
Unit 3 Medical Service
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