旅游实用英语

  本教材即可作为高职高专旅游类专业的专用教材，也可作为旅游服务人员的学习用书饥饿旅游企业的培训用书。     

通过解构地陪导游涉外旅游服务流程、分析岗位能力要求，确定本书的内容框架由14个任务模块构成，内容涵盖涉外导游服务的主要工作程序。全书14个模块分别为Unit 1 An overview of Tourism Industry、Unit 2 Task
Reception 、Unit 3 Immigration and Customers、Unit 4 Meeting Guest、Unit 5 At
the hotel、Unit 6 Talking about the itinerary、Unit 7 At the
Restaurant、Unit 8 Tourist Transportation、Unit 9 Visiting
Scenic Spots、Unit 10 Shopping in Tourism、Unit 11 Health and
Recreation Center、Unit 12 Handling Emergency、

Unit 13 Dealing with Complaints、Unit 14
Seeing off Guests。

叶宏（1969.9—），女，汉族，湖南浏阳人，中共党员，博士，教授，湖南外贸职业学院旅游学院院长，国际旅游专业群带头人。主持、省级职教重点项目5项，主持省厅级科研项目7项，发表学术论文40余篇，出版专著3部，主编国家规划教材10部，获国家实用新型专利1项。荣获湖南省教学竞赛一等奖2项、二等奖1项、三等奖2项，2016年7月被评为湖南省教育系统优秀共产党员。 

Task 2Answering tourists’ queries/5

 

Module 2Receiving TasksTask 1Familiar with
the plan/18

Task 2Reconfirm the arrangement/23

Task 3Preparations for meeting a tour
group/27

 

Module 3Immigration and CustomsTask 1Check
in at the airport/34

Task 2Go through the immigration/36

Task 3Go through the customs/39

 

Module 4Meeting GuestsTask 1Meet the tour
group/44

Task 2Meet a FIT guest/48

 

Module 5On the Way to the HotelTask
1Extending a welcome speech/60

Task 2Adjusting to the time difference/62

Task 3Guiding on the Way/64

Task 4Warm reminding/71

 

Module 6At the HotelTask 1Checking in/82

Task 2Introducing Hotel Facilities/86

Task 3Wakeup Call/90

Module 7Talking about the ItineraryTask
1Discussing the Itinerary/98

Task 2Handling Changes in the Itinerary/102

 

Module 8At the RestaurantTask 1Booking
Tables/112

Task 2Dining at a Chinese Restaurant/114

Task 3Dining at a Western restaurant/117

Task 4Tasting Local Food/120

 

Module 9Visiting Scenic SpotsTask 1City
Sightseeing/128

Task 2Cultural Landscape/131

Task 3Natural Landscape/134

 

Module 10TransportationTask 1Public
Transportation/144

Task 2Rent a Car/146

 

Module 11Shopping in TourismTask
1Souvenirs/154

Task 2Arts and Crafts/157

Task 3Tea/160

 

Module 12Recreational ProgramTask 1Health
Activities/168

Task 2Watch Shows/170

Task 3Pubs and Bars/172

Task 4Traditional Chinese Entertainment/175

 

Module 13Seeing off GuestsTask 1Checking
Out/186

Task 2Extending a Farewell Speech/190

Task 3Departure Procedure/193

 

Keys for Reference/200

References/251

随着“一带一路”倡议的深入发展，旅游产业迈入了发展新轨道，更多的国际游客将前来领略中国之美。《旅游实用英语》一书正是紧跟国际化人才培养的步伐，紧贴涉外旅游服务岗位要求编写而成。本教材既可作为高职高专旅游类专业的专用教材，也可广泛用于旅游服务人员自学和旅游企业培训。全书通过解构涉外导游服务流程、涉外旅游服务岗位能力要求，选取了13个主要任务模块，内容涵盖了从旅游咨询服务到送站服务的涉外旅游服务全过程，设计新颖实用，可操作性强。