护理礼仪

《护理礼仪》是一本教材，较为全面系统地介绍了护理工作者应当掌握的礼仪常识，包括护士日常社交礼仪、护士仪容礼仪、护士服饰礼仪、护士仪态礼仪、护士沟通礼仪、护士工作礼仪及护士求职礼仪等八个部分，主要对护理职业人员的仪容、举止、服饰、言谈、交往、工作等方面的礼仪要求做了全面、详细的介绍，并辅以具体的行为模拟训练，注重职业礼仪的实用性和可操作性。在校护理学专业学生通过学习与相关培训，可潜移默化地形成良好的护理职业形象。

目 
录

第一章 
绪  论············································································· 1

第一节  礼仪概述························································································ 2

第二节  护理礼仪概述··············································································· 13

第三节  如何学习护理礼仪········································································· 17

第二章  护士日常社交礼仪···························································· 24

第一节  日常社交礼仪概述········································································· 24

第二节  交际礼仪······················································································ 28

第三节  公共场所礼仪··············································································· 46

第四节  涉外礼仪······················································································ 55

第三章  护士仪容礼仪·································································· 63

第一节  概  述························································································· 63

第二节  仪容修饰礼仪··············································································· 66

第三节  表情仪容礼仪··············································································· 77

第四章  护士服饰礼仪·································································· 92

第一节  普通服装礼仪··············································································· 93

第二节  护士服饰礼仪·············································································· 107

第五章  护士仪态礼仪································································ 120

第一节  概  述························································································ 121

第二节  护士的基本仪态·········································································· 122

第三节  护士工作仪态礼仪······································································· 138

第六章  护士沟通礼仪································································ 149

第一节  护士言谈礼仪·············································································· 150

第二节  护理工作中的沟通礼仪································································· 161

第七章  护理工作礼仪································································ 176

第一节  接待礼仪···················································································· 177

第二节  送别礼仪···················································································· 181

第三节  临床护理工作交往礼仪································································· 183

第四节  护士交接班工作礼仪···································································· 196

第五节  护理会诊及业务查房礼仪····························································· 199

第六节  同事间工作交往礼仪···································································· 201

第八章　护士求职礼仪································································ 207

第一节　概  述······················································································· 208

第二节　书面求职礼仪············································································· 209

第三节  面试礼仪···················································································· 219

参考文献·················································································· 228

后　记····················································································· 229

前 
言

伴随着社会的进步和发展，礼仪规范对现代人的影响越来越大，不少行业，特别是服务行业，已将礼仪培训作为本行业上岗培训的重要内容。随着我国医疗卫生改革的不断深入，为改善近几年来越来越紧张的护患关系，适应现代医学模式的不断变革，对医疗护理质量提出了更高的要求。这对工作在临床一线与患者接触最多、时间最长，也是医院人数最多的护理人员的要求也就越来越高。很多时候，护士的一个眼神、一个动作、一句话都会使病人对医院的技术水平和服务质量产生无限联想，进而影响病人身心康复和护患关系。护士不仅要具有高尚的思想品德、扎实的理论知识、精湛的业务技术，还要具备良好的职业形象、沟通能力及礼仪修养。因此，在迎接这些新的挑战时，护士必须从自我做起，不断加强自身的素质修养、知识修养，以及恰当运用护理工作中的各种礼仪规范。护士只有用正确的礼仪标准规范自身行为，才能提高整体素质，树立良好的护士职业形象，满足不同层次、不同文化背景患者的护理服务需求，从而更好地完成白衣天使的使命。

《护理礼仪》较为全面系统地介绍了护理工作者应当掌握的礼仪常识，包括绪论、护士日常社交礼仪、护士仪容礼仪、护士服饰礼仪、护士仪态礼仪、护士沟通礼仪、护士工作礼仪及护士求职礼仪等八个部分。主要对护理职业人员的仪容、举止、服饰、言谈等方面的礼仪要求做了全面、详细的介绍，并辅以具体的行为模拟训练，注重职业礼仪的实用性和可操作性。在校护理学专业学生通过学习与相关培训，可潜移默化地形成良好的护理职业形象。

本教材的编者均为来自护理教学一线的护理教育工作者，她们结合护理工作的实际需要，借鉴吸收国内外有关同行专家、学者的研究成果和学术观点，使本教材兼具理论性与实践性。全书内容简洁，图文并茂，通俗易懂，实用性强，并附有礼仪视频演示，用手机扫二维码便可对照练习。本书可作为各护理院校及医院护理人员礼仪培训教材使用。

本书选用的部分视频来源于网络和其他教材，为编者十多年来教学的积累，短时间无从查明其准确来源，在此对原著者表示歉意和感谢。由于编者水平有限，教学任务繁重，时间紧，内容难免有疏漏、不妥之处，恳请使用本教材的广大师生和同行予以指正，以期交流与再版完善。