职业通识英语综合教程（高等职业教育“十三五”规划教材）

本套教材设计简洁到位，由教师用书、学生用书、音频以及PPT电子课件组成。教材特点鲜明，注重实用和够用原则，针对中高职衔接生的英语认知能力与英语交际技能的实际情况，重点关注办公专员工作过程的通识素质的培养和职业英语的技能训练。团队按照入职者初入职场的基本职责到专门职责的顺序，精心挑选了职场中*基础、*实用的十大主题，包括办公专员的职责、招聘面试、职场会议、办公自动化、职场预定、工作日程、出行安排、公司接待、客户服务、处理投诉。从初入职场的职业职责到职场日常事务、再到服务上司的职场事务，*后到服务职场客户的事务。循序渐进、层层推进、有机衔接地设计知识点与职场技能，力求提高学生的职业技能和英语应用技能。

 

本书作者精心挑选了职场中*基础、*实用的十大主题，包括招聘面试、职业职责、商务会晤、日常办公、商务预定、工作日程、商务出行安排、公司接待、客户服务、处理投诉。从初入职场，到职业职责、职场交际、具体工作的问题应对、*后到专业职业英语主题，循序渐进地提高学生的英语技能和职场技能，尤其是职场的交际能力。

黄奕云，广东轻工职业技术学院应用外语学院副教授，主要研究方向：英语语言学，英语教育语言学，二语习得，国际商务管理，跨文化交际。从事高职英语教学17年，教学经验丰富，教学方法多样，教学成绩突出，主持广东省哲学社会规划课题1项；主持*英语教指委教改课题1项，主持轻工职教集团课题1项；主持校级社科与教改课题5个。

Chapter One: Professional’ Duty……………………………………………………

Unit 1 Professionals’ Responsibilities

Warming up

Listening

Speaking

Reading Practice

Text AThe Responsibilities of Office Professionals

Text BExecuting the Company’s Rules

Writing A Note

Grammar Lab Noun&Adjective and Adv

Intercultural Reading How to be a Good Secretary in Foreign Companies

Unit 2 Job Hunting and Interview

Warming up

Listening

Speaking

Reading Practice

Text AHunting Job with Advanced Technology

Text BGetting Ready for an Interview

Writing AResume

Grammar Lab Present&Past Tense

Intercultural Reading Golden Rules to Get a Job

 

Chapter Two: Daily Routine……………………………………………………….

Unit 3 Meeting

Warming up

Listening

Speaking

Reading Practice

Text AHow to Hold a Business Meeting

Text BBusiness Meeting Etiquette

Writing AMinute of a Meeting

Grammar Lab Present&Past Progressive

Intercultural Reading Making Good Use of Daily Meeting

Unit 4 Office Automation

Warming up

Listening

Speaking

Reading Practice

Text AA Guide to Working from Home

Text BHow OA Devices Work in an Office

Writing A Notice

Grammar Lab Simple&Past Future Tense

Intercultural Reading Our Good Fellows: Computer

Unit 5 Making a Reservation

Warming up

Listening

Speaking

Reading Practice

Text AHow to Make a Hotel Reservation

Text BThe Art of Telephone Use

Writing A MEMO

Grammar Lab Present&Past Present Perfect Tense

Intercultural Reading The Instruction of Foreign Hotel Reservation

 

Chapter Three: Superiors’ Affair…………………………………………….

Unit 6 Working Schedule

Warming up

Listening

Speaking

Reading Practice

Text AWorking with the Supervisor

Text BHow to Plan Time for Efficient Work

Writing A Schedule

Grammar Lab Passive Voice

Intercultural Reading Bidding Farewell to Procrastination

Unit 7 Arrangement

Warming up

Listening

Speaking

Reading Practice

Text AHow to Make a Business Appointment

Text BAdvanced Appointment Methods

Writing A Welcome or Farewell Speech

Grammar Lab Subject-Verb Concord

Intercultural Reading Business Meeting Appointments in the UK

 

Chapter Four: Customers’Affair………………………………………………

Unit 8 Receiving Customers

Warming up

Listening

Speaking

Reading Practice

Text AWelcoming Clients

Text BDebrett’s Social Etiquette Advice

Writing AnInvitation Letter

Grammar Lab Inverted Sentences

Intercultural Reading Etiquette in Brazil

Unit 9 Customer Service

Warming up

Listening

Speaking

Reading Practice

Text ACollecting Feedback: A Source to High Quality Service

Text BWarranty Policy for HUAWEI Smart Phones

Writing A Special Offer

Grammar Lab Subjunctive Mood

Intercultural Reading Customer Service in American

Unit 10 Dealing with Complaints

Warming up

Listening

Speaking

Reading Practice

Text ASettling Complaints

Text BHandlingComplaint Policy

Writing A Complaint Letter or Reply to Complaint Letter

Grammar Lab Verbal

Intercultural Reading Customers are always Right in American

 

《职业通识英语》依据*《高职高专教育英语课程教学要求（2012）》的规定，秉承”实用为主，够用为度，学以致用”的原则进行规划和编写。经过3年时间的充分调研与发现，分析当前中高职两阶段公共英语教材欠衔接的问题，组建由中高职院校英语教师参与的教材编写团队，该团队结合自身的教学体验，充分了解中高职衔接学生的英语水平，并借鉴澳洲高等职业教育的教学理念，协同编写了本套教材，以期能对当前中高职两阶段公共英语教材有机衔接提供帮助。

In addition to typing and taking minutes, office professionals also have to put files in order, write letters, answer the phone, issue documents, implement regulations of their company, and train other staff. Besides having a good knowledge of language, office professionals should also be good at using Word Processors; they may have to master other software programs too. Furthermore, office professionals have to operate different office equipment in their work, such as computers, fax machines, scanners, copiers, shredders, and so on. What is more, office professionals sometimes need to use the internet, for example, in sending E-mails, making reservations, shopping on-line, chatting on-line with customers, etc. In a word, well-organized office professionals are essential for a company.