冬奥会接待服务英语

本书专为2022年北京奥运会的接待服务人员英语语言培训而编写，旨在快速提升读者在特定接待服务情境中的英语表达及沟通能力。
本书分为“走近冬奥会”“英语ABC”“接待服务英语365句”“中国文化导览”“京津冀热门景点”及“附录 世界国家名称一览”六大部分，以服务冬奥会为理念，涵盖了日常用语、交通、住宿、 餐饮、购物、旅游、娱乐、医疗急救、应急处理、场馆服务、残障人士服务11大主题的会话内容，以及外国朋友可能会感兴趣的文化话题和京津冀旅游景点介绍。所有英文内容都配有录音，可用手机扫码收听。

张玲敏 女，国家高级导游、英语翻译、出国领队。自1983年以来从事外事、旅游接待工作30余年。自1995年至今承担了北京英语导游、出国领队和中级导游资格考试英语口试的培训教学工作；与此同时，历年受聘于北京市旅游委（局）担任英语导游人员资格（等级）考试评委。编著有《北京主要景点介绍（英文版）》《北京英语导游全攻略》《导游英语360句》《旅游英语360句》《北京旅游行业奥运培训读本：旅游服务英语200句》和《旅行交际手册（英语）》等书。

Part 1
Approaching Winter Olympics
走近冬奥会
1-1 A Brief Introduction to Winter Olympics
冬奥会简介003
1.　Events of Winter Olympic Games /
冬奥会参赛项目004
2.　List of Winter Olympic Games Host Cities /
历届冬奥会举办城市006
3.　Participant Countries (Regions) of PyeongChang
2018 Winter Olympic Games / 平昌2018年冬奥会
参赛国家（地区）008
1-2 Winter Olympics in China 中国冬奥012
1.　The Bidding Process for Beijing 2022
Winter Olympics /北京2022年冬奥会申办历程012
2.　Events of Beijing 2022 Winter Olympics /
北京2022年冬奥会比赛项目017
3.　Venues /场馆介绍019
Part 2
English ABC
英语ABC
2-1 The Pronunciation of the Letters 字母发音表027
2-2 Essential Vocabulary 必备词汇028
1. Numbers and Units /数字与单位028
2. Date /日期029
3. Time /时间029
4. Week, Month and Year /星期、月份及年份029
5. Direction and Position /方向与位置030
6. Shape and Color /形状与颜色030
7. Season and Weather /季节与天气031

Part 3
Reception English 365
接待服务英语365句
3-1 Daily Expressions 日常用语035
1. Greetings / 问候与寒暄035
2.　Asking for Help and Acknowledgement /
请求帮助与致谢 037
3. Complaints and Apologies /抱怨与道歉 040
4. Goodbye and Good Wish /道别与祝愿 042
3-2 Communication 交通046
1. By Airplane /乘飞机046
2. By Train /乘火车054
3. By Subway /乘地铁055
4. By Taxi /乘出租车059
5. By Bus /乘公交车062
6.　Renting a Car and Sharing Bicycles
租车与共享单车066
3-3 Accommodations 住宿076
1. Reservation /预订076
2. Concierge /礼宾079
3. Front Desk /前台081
4. Housekeeping /客房084
5. Operator /总机086
6. Business Centre / 商务中心087
7. Money Exchange /货币兑换088
3-4 Food and Beverage 餐饮095
1. Reservations and Welcome /预订与迎宾095
2. Ordering the Meal /点餐096
3. Special Requirements /特殊要求097
4. Complaining about the Meal /抱怨餐点098
5. Settle the Bill /结账098
3-5 Shopping 购物103
1. Daily Necessities /日用品103
2. Clothes and Shoes /衣服与鞋子105
3. Fruits and Pastries /水果与糕点106
4. Four Treasures of Study /文房四宝107
5. Size and Material /尺寸与材质109
6. Price and Tax Refund /价格与退税110
7. Packing and Shipping /包装与寄送112
8. Returns and Replacement /退换货113
3-6 Travel 旅游118
1. Sightseeing Information /观光资讯118
2. Itinerary Recommendation /行程介绍120
3. Attraction Service /景点服务120
4. Tour Guide Service /导游服务121
3-7 Entertainment 娱乐124
1. Hot Springs /泡温泉124
2. Watching Performances /看演出125
3. Visiting the Temple Fair /逛庙会126
4. Pubs and Bars /泡酒吧127
5. Skiing and Skating /滑雪与滑冰129

3-8 First Aid 医疗急救132
1. Injured /受伤132
2. Feeling Sick /生病133
3. Pharmacy /药房133
3-9 Emergency Treatment 应急处理136
1. Getting Lost and Tracing迷路寻人136
2. Lost and Found /丢失物品137
3. Repairs and Maintains /修理138
4. Emergency Broadcast /应急广播139
3-10 Stadium Service 场馆服务143
1. Ticket Booking and Purchase /订票购票143
2. Questions and Guidelines /指引答疑144
3. Asking for Directions /问路144
4. Yard Parking /车场停车145
5. Taking the Shuttle Bus /搭乘摆渡车146
6. Souvenir Selling /纪念品售卖146
3-11 Disability Services 残障人士服务150
1. Conveniences Facility /便利设施150
2. Accommodation and Catering Services /
住宿与餐饮服务151
3. Venue Guidelines /场馆指引152

Part 4
Chinese Culture Guide
中国文化导览
4-1 China Featured Festivals 中国特色节庆157
4-2 Temple Fair with Special Beijing Flavor
北京特色庙会159
4-3 Common Chinese Meal and Food
常见中餐餐点162
1. Chinese Breakfast /中式早点162
2. Desserts and Snacks /甜点和小吃162
3. Rice / 米饭类163
4. Noodles / 面条类163
5. Soup / 汤类164
6. Ice /冰类164
7. Dim Sum / 点心164
8. Cooking Terms / 烹饪术语164
9. Knife Terms / 刀工术语165
10. Common Meal Material / 常用食材165
11. Common Sauce / 常用调味汁165
12. Dishes / 菜名166
13. Chinese Staple Food /主食166
4-4 Common Wine and Beverage 常见酒水167
1. Beverage /饮料167
2. Beer /啤酒168
3. Liquor /烈酒168
4. Others /其他168
4-5 China Featured Products List
中国特色商品一览169
1. Silk and Satin /丝绸169
2. Tea /茶172
3. Porcelain /瓷器174
4. Cloisonné /景泰蓝176
5. Traditional Chinese Medicine(TCM) /中医药177
6. Tongrentang TCM Pharmacy /同仁堂药店179