酒店英语口语

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《校企合作系列丛书·酒店管理专业:酒店英语口语》由武汉大学出版社出版。

目录

Section 1 Front Office Department 
Unit 1 Rescrvation 
Unit 2 RccepLion & Check—in 
Unit 3 Inquiring Information 
Unit 4 Complaints and Emergencies 
Unit 5 Check—out 
Section 2 Food and Beverage Department 
Unit 1 Food and Beverage Reservation 
Unit 2 Greetings and Seat Arrangemems 
Unic 3 Selling up and Taking Orders 
Iinit 4 Food Service 
Unit 5 Paying the Bill 
Section 3 Housekeeping Department 
Unit 1 Room Reception 
Unit 2 Wake—up Call 
Unit 3 Cleaning the Room 
Unit 4 Room Service 
Unit 5 Laundry Service 
Section 4 Business，Health and Entertainment 
Unit 1 Business Center 
Unit 2 Banquet Service 
Unit 3 Fitness 
Unit 4 Beauly Salon 
Unit 5 Bar and Cafe 
Linit 6 Other Recreatmnal Centers 
参考文献

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W： Cood evening.Can I help you？ 
G： Good evening.I’d like to have room service for my friends. 
W： That’s all right.May I know your name and your room nurnher， please？ 
C： Certainly.I am Jennifer Creen from Room 309. 
W： What would you like to order， Ms.Creen？ 
G： Let me see…what is the specialty in your restaurant？ 
W： We have several specialties.What kind of taste would you like， strong or light？ 
G： l’d like strong Laste. 
W： In this case.we have Kung Pao Chicken， Shredded Pork with Carlic Sauce， Braised Egg Plant， and Braised Carp in Brown Sauce， and so on. 
G： I’d like Shredded Pork with Garlic Sauce， Braised Egg Plant， and Braised Carp in Brown Sauce， please. 
W： Yes.Anything else？ 
C： Do you have Spiced Beef and French Mutton Chop？ I’d like to order them too. 
W： Yes， we do.I think you can have some vegetables. 
C： OK.Braised Chinese Cabbage with Chestnuts and Sauced Black Fungus with Celery. 
W： What kind of soup would you like Lo have？ 
G： White Gourd Soup.