描述
开 本: 16开纸 张: 胶版纸包 装: 平装是否套装: 否国际标准书号ISBN: 9787308145831
编辑推荐
本教材以涉外旅游相关岗位的工作流程为线索，以项目为载体，以任务为驱动，主要内容包括：工作岗位申请、熟悉工作、接洽旅游咨询；旅行工作安排、预定客房、客房服务；餐饮服务；导游服务、紧急事务处理和投诉处理。
内容简介
蒋玉琴编著的《旅游岗位英语实训教程》包括：Applying for a Job to a Travel Agency；Getting to Know the Travel Agency；Dealing with Consultation；Preparing Before Departing；Making Reservations；Sightseeing；Dealing with Emergencies；Handling Complaints。
目 录
Project One Applying for a Job to a Travel Agency
Task 1 Getting Prepared for Job-Seeking
Task 2 Job Interviews
Project Two Getting to Know the Travel Agency
Task 1 Getting Familiar with the Travel Agency
Task 2 Knowing Personal Job Responsibility
Project Three Dealing with Consultation
Task 1 Consultation over Phone
Task 2 Face to Face Consultation
Project Four Preparing Before Departing
Task 1 Visitors’ Must-Know
Task 2 Checking
Project Five Making Reservations
Task 1 Booking Rooms
Task 2 Booking Tables
Project Six Sightseeing
Task 1 Introduction of Scenic Spots
Task 2 Shopping
Project Seven Dealing with Emergencies
Task 1 Emergencies in Domestic Tours
Task 2 Emergencies in International Tours
Project Eight Handling Complaints
Task 1 Making Complaints about Services
Task 2 Solving Complaints
Answers
Task 1 Getting Prepared for Job-Seeking
Task 2 Job Interviews
Project Two Getting to Know the Travel Agency
Task 1 Getting Familiar with the Travel Agency
Task 2 Knowing Personal Job Responsibility
Project Three Dealing with Consultation
Task 1 Consultation over Phone
Task 2 Face to Face Consultation
Project Four Preparing Before Departing
Task 1 Visitors’ Must-Know
Task 2 Checking
Project Five Making Reservations
Task 1 Booking Rooms
Task 2 Booking Tables
Project Six Sightseeing
Task 1 Introduction of Scenic Spots
Task 2 Shopping
Project Seven Dealing with Emergencies
Task 1 Emergencies in Domestic Tours
Task 2 Emergencies in International Tours
Project Eight Handling Complaints
Task 1 Making Complaints about Services
Task 2 Solving Complaints
Answers
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