酒店服务英语

   
根据酒店管理专业学生的就业需求，《酒店服务英语》由三大模块、12个小单元和35个情景对话组成。三大模块分别是礼仪英语、餐饮英语、前厅和客房服务英语。每一单元的内容都由工作任务简介、常见场景、常用词汇、常用句型、巩固练习5个部分组成。遵循前后单元由浅入深、循序渐进的原则，系统而连贯，互相渗透，融会贯通，形成科学的有机整体。不但从横向上体现了语言基础、职业能力、文化背景，更在纵向上围绕同一个服务环节展开，以与主题密切相关的优美图片、相关视频、单元学习内容或任务介绍为导引，引导学生进入到学习环节。其教学重点是营造语境，让学生对所学单词和词组进行深化练习，难点是对职场需要的服务用语进行模拟训练，掌握相关听说技能。计划用时120学时，8个学分，酒店管理专业的学生在第三、第四两个学期完成全部学习内容。

Part One  Hotel Courtesy English
　Unit 1  Hotel Courtesy English
Part Two  Food and Beverage Department
　Unit 2  Reserving the Table
     Dialogue One: Reserving the Table
     Dialogue Two: Changing the Dinner
Time
     Text : Banquet Service
     Dialogue Three: Banquet Reservation
　Unit 3  Receiving the Guest
     Dialogue Four: Receiving the Guest
     Dialogue Five: Receiving the Guest who has
no Reservation
     Dialogue Six: Recommending the Guest to
Wait
　Unit 4  Taking Order
     Text: Knowledge about Western Food
     Dialogue Seven: Taking Order about Western
Food
     Dialogue Eight: American-Style
Breakfast
     Text: Knowledge about Chinese Food
     Dialogue Nine: Taking Order about Chinese
Food
　Unit 5  Bar Service
     Text: Knowledge about Beverage
     Dialogue Ten: At the Bar
     Dialogue Eleven: Ordering the Foreign
Wine
     Dialogue Twelve: Ordering the Chinese
Wine
　Unit 6  Service during the Meal
     Dialogue Thirteen: Service during the Meal
(1)
     Dialogue Fourteen : Service during the
Meal (2)
     Dialogue Fifteen : Service during the Meal
(3)
　Unit 7  Settling the Bill
     Dialogue Sixteen: Setding the Bill for the
Staying Guest
     Dialogue Seventeen: Setding the Bill in
Cash
     Dialogue Eighteen: Settling the Bill by
Credit Card
Part Three The Front Office and Housekeeping Service
　Unit 8  Reservation Desk
     Dialogue Nineteen: Reserving the
Room
     Dialogue Twenty: Group Reservation
　Unit 9  Reception Desk
     Dialogue Twenty-One: Receiving the
Guest
     Dialogue Twenty-Two: Receiving the Group
Guests
     Dialogue Twenty-Three: Recommending the
Local Restaurant
     Dialogue Twenty-Four: Morning Call
     Dialogue Twenty-Five: Handling the
Complaints
　Unit 10  Bellman’s Service
      Dialogue Twenty-Six: Leading the
Guest to the Room
      Dialogue Twenty-Seven: Introducing
the Hotel and the Service Facilities
　Unit 31  Floor Attendant’s Service
      Dialogue Twenty-Eight: Cleaning the
Room (1)
      Dialogue Twenty- Nine : Cleaning the
Room (2)
      Dialogue Thirty: Dealing with the
Emergency (Taking Care of the Sick Guest )
      Dialogue Thirty-One: Introducing the
Laundry Time and the Price
      Dialogue Thirty-Two: Returning the
Laundry
　Unit 12  Check-out
      Dialogue Thirty -Three: Exchanging
the Money for the Guest
      Dialogue Thirty -Four: Settling the
Bill in Cash
      Dialogue Thirty-Five: Settling the
Bill by Credit Card
参考书目