新编饭店实用英语听说教程（配光盘）（高等院校旅游专业系列教材、旅游企业岗位培训系列教材）

本书从培养高级应用型人才的总体目标出发，根据国际旅游饭店业发展的新形势和新特点，依照旅游饭店服务与管理活动的全过程，主要介绍旅游饭店各相关部门的服务与管理工作等知识技能，并结合学生毕业后就业的实际需求，注重实践应用。
　　由于本书构思独特、知识系统、结构合理、流程清晰、内容翔实、突出实用性、注重旅游饭店服务全过程应用能力的培养，且采用新颖、统一的格式化体例设计，因此本书可以作为普通高等院校本科旅游管理专业的教材，也可以作为高职、高等教育自学考试、成人教育以及旅游饭店从业人员的岗位培训用书。

Unit One Front Office
　Part A: Reservation & Check-in
　Part B: Bell Service
　Part C: Information Desk & Switchboard
　Part D: Check-out
　Part E: Handling Complaints
Unit Two Housekeeping
　Part A: Guiding the Guests to Their Rooms
　Part B: Chamber Service
　Part C: Laundry Service
　Part D: Room Service
　Part E: Handling Complaints
Unit Three Food and Beverages
　Part A: Receiving the Reservation
　Part B: Taking the Order
　Part C: Table Service
　Part D: Taking the Bill
　Part E: Handling Complaints
Unit Four Shopping Arcade
　Part A: Inquiries about Shopping Arcade
　Part B: At the Gift Shop
　Part C: At the Souvenir Shop
　Part D: At the Food Shop
　Part E: Handling Complaints
Unit Five Recreation and Fitness Center
　Part A: Introducing the Facilities
　Part B: Explaining the Membership Policy
　Part C: Filling Out the Application Form for Becoming a Member
　Part D: Offering Help
　Part E: Handling Complaints
Unit Six Beauty Parlor
　Part A: Inquiries about the Beauty Parlor
　Part B: At the Hairdresser’s
　Part C: At the Barber’s
　Part D: Facial Massage
　Part E: Handling Complaints
Unit Seven Hotel Service
　Part A: Taking Messages
　Part B: Wake-up Call Service
　Part C: Booking Tickets
　Part D: Special Service
　Part E: Handling Complaints
Key to Unit 1
Key to Unit 2
Key to Unit 3
Key to Unit 4
Key to Unit 5
Key to Unit 6
Key to Unit 7
Tapeseript for Unit 1
Tapescript for Unit 2
Tapescript for Unit 3
Tapeseript for Unit 4
Tapeseript for Unit 5
Tapeseript for Unit 6
Tapeseript for Unit 7
参考文献