MASTERING COMMUNICATION AT WORK: HOW TO(ISBN=) 英文原版

There’s no way around it. Your success is at risk if you can’t
communicate effectively. If you want to make a difference in your
organization, you must develop a communication playbook of
strategic responses to challenging situations so the people around
you thrive. The good news is that you can learn how to become a
master communicator. All you need is desire and this eminently
practical guide. In “Mastering Communication at Work,” leadership
communication experts Ethan F. Becker and Jon Wortmann describe
easy-to-implement techniques for communicating in ways that empower
teams, serve clients, and develop stronger relationships. You’ll
learn the secrets to making trust-building an innate part of your
life–and use your new talent to reduce your stress and improve
your organization on every level. “Mastering Communication at Work”
will instantly get you on track with Clear, actionable advice you
can put to use right away De*ions of the communication
tendencies everyone needs to be able to identify and execute Simple
drills to practice during your next meeting, one-on-one
conversation– or even sitting at your desk Case studies, success
stories, and original research proving the impact of the authors’
techniques and formats When you master the wisdom inside, effective
and motivational communication becomes, in the authors’ words, “as
natural as breathing.” Use “Mastering Communication at Work” as
your coach and you’ll see immediate results in yourself, your
people, and your organization.

ACKNOWLEDGMENTS
INTRODUCTION
SECTION  I
THE TECHNIQUES
CHAPTER 1
MATCH YOUR LISTENER’S TENDENCY
CHAPTER 2
MANAGE YOUR ETHOS
CHAPTER 3
SPEAK TO MOTIVATE
CHAPTER 4
FRAME
CHAPTER 5
VALIDATE
CHAPTER 6
ADD COLOR

SECTION  2
THE MOMENTS THAT NEED YOUR
LEADERSHIP
CHAPTER   7
DEFENSIVENESS
CHAPTER 8
MEETINGS
CHAPTER9
HIKING
CHAPTER 10
DELEGATION
CHAPTER 11
CKITICISM
CHAPTER 12
PRESENTATIONS
SECTION  3
THE MOST IMPORTANT CHAPTER
CHAPTER 13
COMMUNICATION AS A HARD SKILL
INDEX