描述
开 本: 16开纸 张: 胶版纸包 装: 精装是否套装: 否国际标准书号ISBN: 9780071762557
  For my parents, Dick and Ramalee Pearson, whotaught me about
faith and goodness, and the endlesspossibilities of reinvention; my
brother Tom, fromwhom I learned that intellect, contribution, and
dailyeffort are not only acknowledged, but also rewarded;my brother
Philip, who showed me that the abilityto create and paint with
words is, in fact, art; andmy brother David, whom I admire and
respect forliving a life of honesty, courage, and worthiness.
Acknowledgments
A Note About the Timeline
Introduction: What Memo Did Marketers Miss?
RULE ONE THE CORE IS EVERYTHING
   Principle 1 A Brand’s Essence Says It All
   Principle 2 The Customer Really Does Know Best
   Principle 3 Your Reputation Precedes You
   Principle 4 Play Nicely Together… or Else
   Principle 5 Sleep Soundly, Work Fearfully
RULE TWO: YOU HAVE NOTHING WITHOUTTHE FOUNDATION
   Principle 6 Integrity Is Next to Godliness
   Principle 7 A Single Word or Symbol Can Speak
Volumes
   Principle 8 The Whole Is Larger than Its Parts
   Principle 9 Mind Your P’s (and You Can ForgetAbout the
A’s)
   Principle 10 Do as I Do, Not as I Say
RULE THREE: THERE ARE MANY CHOICESBUT ONLY ONE CUSTOMER
   Principle 11 Strategy Is the Heart, but MeasurementIs
the Lifeblood
   Principle 12 Frameworks, Frameworks, Frameworks
   Principle 13 Perception Really Is Your Customer’s
Reality
 Principle 14 Communicate; Then Communicate Some More
 Principle 15 It’s More than Just Channel Surfing
RULE FOUR: DO THE RIGHT THINGS FORTHE RIGHT REASONS
 Principle 16 It’s All About the Relationship
 Principle 17 You Don’t Have to Go It Alone
 Principle 18 It’s Not About You, It’s Really About Me
 Principle 19 The Long Arm of the Law
RULE FIVE: INFRASTRUCTURE IS MORE THANJUST PIPES
   Principle 20 There’s a Reason It’s Called the
Center
   Principle 21 Technology Is Only the Enabler
   Principle 22 Right Information, Right People, Right
Time,Wrong Thought
RULE SIX: LEAD AND OTHERS WILL FOLLOW
   Principle 23 Leadership Isn’t a Noun, It’s a
Verb
   Conclusion: The Essence of Marketing Today
   Notes
   Index







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